When considering Dream Home Roofers in Turnersville, NJ, the first thing to know is that the company has many positive reviews but also some complaints to be aware of. Independent surveys show high satisfaction – for example, GuildQuality reports about a 4.4 out of 5 average rating from roughly 394 customers (with ~84% saying they would recommend them). On the other hand, the BBB (Better Business Bureau) shows around 21 complaints in the last 3 years. In short, many homeowners say the work is good, but a few have serious issues. We’ll dive into both sides.
Many new customers check the official site first. Dream Home Roofers advertises itself as a regional roofing expert – calling itself an “award-winning” contractor in New Jersey, Pennsylvania, Maryland and Virginia. Their site highlights Owens Corning Platinum Preferred status (meaning they use high-end materials) and even offers promotions like “50% Off Materials” on full roof replacements. The Turnersville branch page claims the company has served locals “for over a decade” and boasts “378+ Positive Reviews”. (By contrast, public records show Dream Home Inc. was incorporated in 2020, so that “decade” likely refers to the team’s combined experience.) In summary, the official site is polished and shows credentials, but it doesn’t include actual customer comments.
Key Facts at a Glance
- Certified and Accredited: Dream Home (1Dream Home Inc.) is a licensed roofing contractor in NJ and is BBB-accredited with an A rating. However, the BBB notes 21 customer complaints in the past 3 years (some of which we detail below).
- High Customer Ratings: Surveys via GuildQuality find an average 4.4/5 satisfaction (394 reviews) and about 84% would recommend them. One external site reports a 4.9/5 star Google rating from 212 reviews. These figures suggest most customers are happy with their service.
- Mixed Feedback: Positive feedback often praises professionalism and cleanup, but some customers report serious billing or communication problems (see below).
- Site Claims vs Reality: The company’s website touts “378+ positive reviews” and special offers (like 50% off materials). The Turnersville page says “over a decade” of service, but official records show Dream Home started around 2020.
- No HomeAdvisor/Angi Reviews: Interestingly, Dream Home Roofers is listed on Angi/HomeAdvisor, but as of now no customer reviews are posted there. This means you won’t find community feedback on those platforms yet.
Positive Reviews: Looking at actual customer comments, many homeowners report smooth, professional experiences. For example, GuildQuality’s verified reviews include remarks like “quick, competent and neat” and praise for polite crews. One customer said Dream Home was “very professional… they arrived on time and… cleaned up really well”. Another noted the crew finished in a single day and “I would highly recommend them”. These reviews (from NJ and nearby) consistently mention clear communication and proper cleanup. Overall, the aggregated data (4.4 star average, 84% recommendation) indicates Dream Home Roofers often delivers satisfactory work.
Complaints & Warnings: On the other hand, some customers have had bad experiences. The BBB lists several complaints about sales tactics, delays, and billing. For instance, one New Jersey homeowner told the BBB that after canceling a contract within the allowed period, they “never received” the promised refund. Another complaint (Jan 2025) describes Dream Home agreeing to install a roof at a quoted price, then later claiming a “miscalculation” and refusing to proceed unless the customer paid more; the customer’s deposit was not initially refunded. These disputes often involve unreturned deposits or unmet promises. A few GuildQuality respondents also raised concerns – e.g., a Pennsylvania homeowner said Dream Home had “bought too much material… and did not use it on my roof,” feeling they were overcharged. While these cases are in the minority compared to total jobs, they highlight that some customers encountered contract or service problems.
In summary, Dream Home Roofers in Turnersville gets mostly good marks on professional performance, but there are notable exceptions where customers felt misled or mishandled. The company’s own site shows strong credentials and deals, and most third-party reviews echo positive workmanship. Still, the presence of several BBB complaints means it’s wise to do your homework.
